Use case: Serviceportal Communicatie bij Stichting Amerpoort

The challenge
Foundation Amerpoort, dedicated to providing care and support to people with intellectual disabilities, faced the challenge of optimizing their Service Portal communication.

Our solution
In collaboration with Smstools, Foundation Amerpoort implemented a streamlined SMS strategy for their Service Portal. They used Smstools to send personalized messages, including login links for the Service Portal, requests for phone registrations, and reminders for these activities. This automated SMS communication proved to be a fast and effective way to engage users and remind them of important tasks.

Results

1.      Efficient communication: By using Smstools for this communication, Foundation Amerpoort could provide information to users efficiently and directly. SMS proved to be an effective channel for conveying important messages.

2.      User engagement: Sending login links and requests via SMS increased user engagement with the Service Portal. Users could quickly and easily access the portal and were reminded of relevant activities.

3.      Timely reminders: Automatic reminders for phone registrations via SMS ensured that employees were promptly alerted to important tasks. This led to better compliance with required registrations.

Conclusion
The story of "Service Portal Communication at Foundation Amerpoort" illustrates how SMS can be integrated as a communication channel in healthcare organizations to improve interaction with users. Through the implementation of Smstools, Foundation Amerpoort achieved optimized Service Portal communication, resulting in improved engagement, user convenience, and timely completion of important tasks.